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This Man Tells Us MAXIS Has Devious Technique That Gives Unfair Treatment To Customers



This Man Tells Us MAXIS Has Devious Technique That Gives Unfair Treatment To Customers - World Of Buzz
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Maxis is one of the biggest communication service provider in Malaysia. The giant company has had a pretty stellar record over the past year but a recent post by an angry 10 year Maxis user came to light and made its rounds on social media.

Jackson wrote about his upsetting experience with Maxis on LowYat forum and what he found out were pretty shocking.

He writes,

“I’m from Sabah and Maxis has a special offer for all Sabah & Sarawak users. I don’t know what exactly the offer is because Maxis is telling me that there is a RM30 discount on my plan and my friend told me that Maxis told her the offer is 2GB extra data for her.

I’m very pissed off about Maxis because earlier my friend decided to change her Maxis postpaid line to the Celcom postpaid plan which comes with 10gb Data + unlimited calls. So once Celcom started to port her line, Maxis directly call my friend to counter offer her with this plan below:

Offer 1 : Free Samsung Note 5 + RM 128 monthly + 5GB Data + Unlimited Calls & Sms + 2 Years Contract (She rejected this offer)
Offer 2 : RM 88 monthly + 8GB Data + Unlimited Calls & Sms + No Contract (She rejected this offer)
Offer 3 : RM 68 monthly + 5GB Data + Unlimited Calls & Sms + No Contract (She say consider first please call back after 1 hour)

1 Hour passed…..

Maxis called back and she reject one more time on that offer with the reason she promised Celcom to sign with them.

Once again maxis offer her with this

Offer 4 : RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (and finally she say yes and proceed with this plan)

I’m so damn pissed when I heard this. I’m a loyal Maxis customer for almost 10 Years with 5 numbers under my IC and paying much more than my friend. Yet, I didn’t get such offer from Maxis and once I called them to question about the plan that my friend received upon her termination to change to Celcom.

Maxis Customer Service buat bodoh there say they don’t know anything about that and they can do nothing and can’t give me the same offer. Maxis continue says that my friend is the selected customer group for this good plan. So I questioned again how do you guys do selection? If in terms of years staying with Maxis I’m more than her, if saying usage per month I also much more than my friend. So on what basis do they select their customers that can are entitled to such cheap plans? Is it base on customer group who wanted to terminate the service so they are selected and I need to perform termination on Maxis and change to Celcom only they can offer me? The CS keep saying no no no.. and continue say they can’t do and don’t know what can they do.

This is my main line plan:
RM 188 monthly + 7GB Data + Unlimited Calls & Sms + No Contract
RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (My friend plan)

This stupid Maxis is treating their loyal customer like “Water Fish” aka Idiots and I decided to quit this stupid Telco. I’m also posting this so anyone who is still using Maxis out there can read how Maxis treating us like “Water Fish”.

No wonder Maxis boss can always remain at Malaysia top 3 richest man because there is too much “Water Fish” like us give donation to him.

Bye Maxis for letting me know how stupid am I this 10 years and how expensive you are. bangwall.gif bangwall.gif bangwall.gif bangwall.gif

Updated 10/03/16

Called maxis again about the balance to be paid and check bill before i port out properly. I found that my account still has a deposit of MYR 1200 inside.. I totally forgot about this deposit that I paid many years ago. So I asked Maxis now all your plans don’t require deposit anymore and why aren’t you refunding the old deposit to us? Maxis CS say you can only get refund up on your termination of service with Maxis. I was like WTF now all no deposit but you still holding my money and don’t want
to pay me back and say only terminate can refund deposit. FCK!

When I went to settle my latest bill with Maxis so I can port out to Celcom, I heard the counter beside me porting in a digi customer and offering the RM68 plan with 5GB + Unlimited calls & sms.

Anyway, here is my new Celcom Sim Card! I don’t give a shit anymore because how Maxis treat their customers really doesn’t make me feel like staying anymore.

user posted image

Not too long after, Maxis “Loyalty Department” CS just called and offer me the RM68 + 5+2GB(Sabah Sarawak Offer) + Unlimited Calls & Sms.

Then I questioned them that why was it that when I call in to request for this promotion and I even confirmed I’m a Maxis One Club Member + 10 years with Maxis also was not entitled to this plan. They keep saying this is by invitation only.

And only for loyalty member. So once I asked again not because i ported out to Celcom so you give me this call? He answered NO with full confidence.

So now they called me and counter offer me after I ported out to Celcom. So fucking efficient. When I reject the offer, they start defaming Celcom giving numbers don’t know from where saying Celcom 4G Sucks.
Maxis is the best this and that.

After all the bullshits i got from them i insisted and say no. Then he sounds pretty pissed and ask WHY SIR WHY SIR.. I answered : Because I don’t feel like staying with Maxis anymore you guys played with your loyal
customers. Then he started everything all over again..

I stopped him halfway and say Decision Made. Bye Maxis. Then baru he gave up..

The number i got is from 03 2856 6000 which I Believe is their so called Loyalty Department. LOL!

anyone who want to try their luck can try calling this number and see if they can give you the same offer!”

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