On Tuesday (14th March), Kuala Lumpur International Airport (KLIA) was awarded the best airport immigration service by the 2017 Skytrax World Airport Awards, which was held in The Netherlands.
Malaysia’s Director-General of Immigration Datuk Seri Mustafar Ali stated that the award was a reflection of the high quality of service KLIA’s immigration staff consistently delivers.
According to the director-general, KLIA’s staff have kept close to the “Friendly Professional Integrity” slogan. He went on to say,
“Feedback shows that it is not only in terms of overall service efficiency but also quality and courtesy of the staff on duty with emphasis on sovereignty, security and well-being of the country, besides the cooperation of various quarters, including Malaysia Airports Berhad (MAHB) and airline operators.”
The Skytrax World Airport Awards are considered to be the world’s most prestigious awards in the airport industry. This year’s awards are given based on survey responses from about 13.82 million respondents of 105 different nationalities.
The survey was carried out between July 2016 to February 2017 over 550 airports worldwide.
This award comes as an interesting development in Malaysia’s immigration sector considering the very recent arrest of a Malaysian immigration officer. The officer was arrested due to suspected links to the Islamic State (IS) terrorist organisation.